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Hangshi  has been focusing on the research & development, manufacturing and marketing of the wireless products since its
Hangshi  has been focusing on the research & development, manufacturing and marketing of the wireless products since its

Operating headquarter: 
Hangshi Technology Park,G Area,Democracy West Industry Park, Shajing Town, Bao"an District, Shenzhen, China. 
Zip code: 518104 
Tel:  +86 0755 81720169
Fax:+86 0755 29542665
E-mail: sales5@bow.cn


Domestic On-line Shopping Support: 
Customer hotline: 400-682-8008 
Online service QQ: 400-682-8008

Online service TaoBao: 
①http://bowsm.tmall.com   
②http://hangshism.tmall.com 
③http://mall.jd.com/index-57251.html

mailbox: service@bow.cn

Hangshi  has been focusing on the research & development,  and marketing of the wireless products since its

Support

BackHome > Support > Aftersale Service

1. The keyboard can not connect with Tablet.  No response with some function keys or typing response is slow.
Suggestion and Answer: 
1) Check tablet battery firstly ,whether less than 5% or the running applications in background are overloaded.
    We kindly advise to charge your tablet immediately and exit part of running applications.Please restart your tablet if still unavailable for connection.
2) If the keyboard power indicator shows red with low battery
    Please charge the keyboard immediately to solve the situation above.
 
2.The bluetooth indicator light doesn"t turn on or just shine once while pressing the Bluetooth connect switch
Suggestion and Answer: 
Please do not press any key while pressing the connect switch.
P.S 
It will not affect the keyboard usage if the Bluetooth indicator light doesn"t turn on or just shining once.


3.Slight gap between keyboard surface shell and bottom case 
Suggestion and Answer: 
Keyboard surface shell and bottom case is bonded by 3M glue.Slight gap may not be avoided in the assembly process. But didn"t affect the appearance or function. If big gap affects the appearance, please lightly press the two parts with hands.


4. Keyboard surface got scratches by desk friction after a long time usage
Suggestion and Answer: 
Surface scratch is not only the durable problem of material. Please also pay attention to leaving away from sharp objects. 


5. Magnetism between the keyboard strip/clamp and tablet(iPad 2/3/4,iPad mini 1/2,iPad air) is not strong
Suggestion and Answer: 
Check if the strip/clamp turned deformed. Deformation will affect the attachment.Please straighten it by hand.


6. Sleep function magnet doesn"t work, cannot make tablet sleeping.
Suggestion and Answer: 
Please make sure tablet closed and aligned keyboard properly. 


7. Sinking mats don"t play non-slip function any more and surface got scratch. 
Suggestion and Answer: 
Press the backside of corresponding non-slip mats until the mat is protruded.


8. Bluetooth protective sleeve for with support function may tilt while putting on a flat surface.
Suggestion and Answer: 
Due to weather,the situation cannot be avoided .But it won"t affect the usage and appearance.

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